Contact Us

We're Here to Help

Thank you for visiting NORVQ. Whether you have a question about our jewellery, need assistance with an order or would like to discuss a business opportunity, we're happy to hear from you.

Our aim is to make your shopping experience as clear and straightforward as possible, from choosing your jewellery to receiving your order.

Customer Support

Please contact us if you need help with:

• Product materials, sizes or specifications

• Product availability and purchasing enquiries

• Order confirmation and delivery updates

• Returns, refunds or damaged items

• General website or payment questions

For order-related enquiries, please include your order number and a brief description of your question. If your item has arrived damaged or appears to have a quality issue, please include clear photographs to help us review the matter.

Shipping and Returns

Before placing an order, we recommend reviewing our Shipping & Delivery and Returns & Refunds policies for information about estimated delivery times, tracking, return eligibility and refund procedures.

If something is not right with your order, please contact us so we can review your situation and explain the available next steps.

Wholesale and Business Enquiries

NORVQ welcomes enquiries from retailers, boutiques, resellers and potential business partners interested in silver jewellery and bulk purchasing.

When contacting us about a business opportunity, please include the products you are interested in, your estimated order quantity and your destination country.

Contact Details

WhatsApp: +86 190 7317 6765

Mail: muzilikuankuan@gmail.com

Please include your order number where applicable. We aim to respond as promptly as possible, although response times may vary depending on enquiry volume and time zones.

Thank you for choosing NORVQ. We look forward to assisting you.