Shipping & Delivery

Delivery Information for NORVQ Customers

At NORVQ, we aim to provide a straightforward delivery experience, with clear information about order processing, shipping, tracking and potential delivery delays.

Please read this policy before placing your order.

1. Order Processing and Dispatch

Orders are processed after payment has been confirmed. Preparation and dispatch times may vary depending on product availability, order volume and any additional checks required before shipment.

Please ensure that your name, delivery address, postcode and contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

2. Estimated Delivery Time

For eligible deliveries to Australia, our current estimated delivery timeframe is approximately 7–18 days.

Please note:

• This is an estimated timeframe, not a guaranteed delivery date.

• Actual delivery times may vary by destination and shipping method.

• Customs inspections, carrier delays, public holidays and unexpected events may affect delivery.

• Additional time may be required where an order needs further processing before dispatch.

Where a specific delivery estimate is provided at checkout or in your order confirmation, please refer to that information for your order.

3. Shipping Costs

Applicable shipping charges will be displayed at checkout or communicated before the order is confirmed, as appropriate.

The final shipping cost may depend on the destination, selected shipping service, parcel characteristics and the arrangements applicable to the order.

Please review any shipping charges before completing your purchase.

4. Shipment Tracking

Where tracking is available for the selected shipping method, tracking information will be provided when it becomes available.

Please allow time for the carrier's tracking system to register the parcel and update its status after dispatch.

If your tracking information has not changed for an extended period or your order has not arrived within the estimated delivery timeframe, contact us with your order number. We will review the available information and help you determine the next steps.

5. Customs, Duties and Import Taxes

International shipments may be subject to customs inspections, import requirements, duties, taxes or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or in your order confirmation, applicable import duties, taxes and related charges are the buyer's responsibility.

Customs processing may also affect delivery times. Customers should familiarise themselves with any import requirements applicable to their destination.

6. Incorrect Addresses and Refused Deliveries

Customers are responsible for providing accurate delivery information and making reasonable arrangements to receive their parcels.

If a parcel cannot be delivered because an incorrect address was provided, or delivery is refused without a valid product-related reason, additional shipping or return-to-sender costs may arise.

Where permitted by applicable law and appropriate to the circumstances, such additional costs may be charged to the buyer or deducted from an eligible refund. We will review the circumstances before determining how the costs are handled.

Please contact us promptly if you discover an address error or receive a delivery notification indicating a problem.

7. Delays, Lost Parcels and Transit Damage

Although we work to arrange shipment in good condition and provide tracking where available, international transportation may involve delays or unexpected incidents.

If your parcel appears to be lost, arrives damaged or has not arrived within the estimated timeframe, please contact us with your order number and any relevant photographs or tracking information.

We will review the circumstances and, where appropriate, work with the shipping provider to investigate the issue.

Any applicable remedies will be assessed in accordance with the circumstances and relevant consumer protection laws. Nothing in this policy excludes rights that cannot lawfully be excluded.

8. Need Assistance?

For shipping enquiries, delivery updates or address-related questions, please contact NORVQ via WhatsApp:

+86 190 7317 6765

Please provide your order number so we can assist you more efficiently.

Thank you for shopping with NORVQ. We appreciate your patience and understanding while your order makes its way to you.