Privacy Policy

Last updated: 21 October 2026

1. Introduction

NORVQ (“we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit https://www.norvq.com/ or interact with our services.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy.

2. Information We May Collect

Depending on how you use our website, we may collect the following information:

• Contact information: Your name, email address, telephone number and delivery address.

• Order information: Products purchased, order numbers, transaction details and delivery information.

• Customer communications: Information you provide when contacting us about products, orders, returns or business enquiries.

• Technical information: Certain information about your browser, device, IP address and interactions with our website, where collected through our website technologies or service providers.

• Marketing preferences: Your preferences regarding promotional communications, where applicable.

We do not intend to collect more personal information than is reasonably necessary for the relevant purpose.

3. How We Collect Information

We may collect personal information when you:

• Place an order or attempt to complete a purchase.

• Contact us through our website or other available communication channels.

• Subscribe to marketing communications, where this option is available.

• Browse our website, where cookies or similar technologies collect technical information.

• Interact with third-party services connected to our website.

Where applicable, we will provide additional information at the point of collection.

4. How We Use Your Information

We may use personal information for the following purposes:

• To process payments and manage orders.

• To arrange shipping, delivery and order tracking.

• To respond to enquiries and provide customer support.

• To manage returns, refunds and product-related issues.

• To maintain website security and functionality.

• To understand website performance and improve our services.

• To send marketing communications where permitted by law and, where required, with your consent.

• To comply with legal obligations and resolve disputes.

5. Payments and Payment Providers

Payments may be handled by third-party payment service providers, depending on the payment options available at checkout.

Payment information may be collected and processed directly by the relevant provider. We do not claim to store complete payment card details unless our actual payment systems require and support such processing.

Please review the privacy and security information provided by your selected payment service.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website traffic or measure marketing performance where these tools are enabled.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

Where required, we will obtain consent before using non-essential cookies or similar technologies.

7. Sharing Personal Information

We may share relevant information with service providers where reasonably necessary to operate our business, including:

• Payment processing providers.

• Shipping and delivery providers.

• Website hosting and technical service providers.

• Analytics and marketing service providers, where enabled.

• Professional advisers, regulators or authorities where legally required.

We aim to share only information reasonably necessary for the relevant purpose. We do not state that every provider listed above is currently used; the providers involved depend on our actual website configuration and business operations.

8. Overseas Disclosure and Storage

NORVQ operates in an international e-commerce environment. Depending on the services used to process an order or operate our website, personal information may be stored or processed in Australia, China or other countries where our service providers operate.

The actual locations depend on the systems and providers used. We will update this Policy as necessary to reflect our actual information-handling practices and applicable legal requirements.

9. Data Security and Retention

We take reasonable steps appropriate to our operations to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer service, recordkeeping and compliance with legal obligations.

No method of electronic storage or transmission can be guaranteed to be completely secure.

10. Access, Correction and Privacy Complaints

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

If you have a concern about how we handle your personal information, please contact us and explain your concern. We will review your enquiry and respond within a reasonable timeframe.

Where applicable, you may also have the right to make a complaint to the relevant privacy regulator.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties.

We recommend reviewing their privacy policies before providing personal information.

12. Children's Privacy

Our website is intended for general consumers and is not designed specifically to collect personal information from children. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website technologies or legal requirements. The latest version will be published on this page with the updated date.

14. Contact Us

For privacy-related questions, access or correction requests, or complaints, please contact NORVQ through our website:

Website: https://www.norvq.com/

WhatsApp: +86 190 7317 6765

Please avoid sending payment card details or other highly sensitive information through ordinary messages.