Terms & Conditions

October 21, 2026

Terms & ConditionsLast updated: 21 October 20261. IntroductionWelcome to NORVQ at https://www.norvq.com/.These Terms & Conditions explain the genera……

Terms & Conditions

Last updated: 21 October 2026

1. Introduction

Welcome to NORVQ at https://www.norvq.com/.

These Terms & Conditions explain the general terms governing access to and use of our website.

In these Terms, “NORVQ”, “we”, “our” and “us” refer to the operator of the NORVQ website. “You” and “your” refer to visitors and customers.

By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law.

2. Website Use

You agree to use our website for lawful purposes and not to:

Engage in fraudulent or unlawful activities.
Attempt to interfere with the security or operation of our website.
Introduce malicious software or harmful code.
Misuse our website content or intellectual property.
Provide false information when placing an order or contacting us.

We reserve the right to take reasonable steps to protect our website, customers and business where misuse is identified.

3. Product Information

We aim to provide clear and accurate product descriptions, photographs, prices and specifications.

However, actual product appearance may vary slightly due to lighting, photography, display settings or normal manufacturing variations.

Materials, silver grades, dimensions, colours, finishes and other specifications vary by product. Please review the relevant product page before purchasing.

If a particular material specification is important to you, please contact us before placing your order.

4. Pricing and Availability

Product prices, availability and applicable shipping charges will be displayed during the purchasing process or otherwise communicated before an order is confirmed.

We may update prices, product descriptions and availability from time to time. Changes will not remove any rights you already have under applicable law.

If a genuine pricing or availability error affects an order, we will take reasonable steps to contact you and resolve the issue in accordance with applicable law.

5. Orders and Acceptance

When you submit an order, you are making a purchase request for the selected products.

An order may require successful payment authorisation and confirmation before it can be processed. An order confirmation message does not necessarily mean that every subsequent fulfilment step has been completed.

If we cannot fulfil an order, we will notify you where reasonably possible and arrange any necessary cancellation or refund in accordance with applicable law.

You are responsible for providing accurate contact and delivery details.

6. Payment

Available payment methods and any applicable payment conditions will be displayed at checkout.

Orders are subject to successful payment processing. We do not guarantee that every payment method will always be available.

For further information, please refer to our Payment Policy.

7. Shipping and Delivery

Delivery estimates, shipping arrangements and applicable charges are described in our Shipping & Delivery policy.

Any delivery timeframe displayed on our website is an estimate unless expressly stated otherwise. Actual delivery may be affected by carrier operations, customs processing, weather or other circumstances.

Nothing in these Terms removes any rights or remedies available to you under applicable consumer law.

8. Returns, Refunds and Consumer Rights

Returns, refunds and remedies are handled in accordance with our Returns & Refunds policy and applicable law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law applies, statutory consumer guarantees operate independently of any voluntary warranty we may offer.

9. Intellectual Property

Unless otherwise stated, the original text, branding, photographs, graphics and other materials on our website are owned by NORVQ or used with appropriate permission.

You may access and use website content for personal, non-commercial browsing and shopping.

You must not reproduce, redistribute or commercially exploit our content without appropriate authorisation, except where permitted by law.

10. Third-Party Services and Links

Our website may include links to external websites or services operated by third parties.

We do not control all third-party services and cannot guarantee their availability, content or practices. Your use of those services may be subject to their own terms and policies.

11. Website Availability

We aim to keep our website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.

Maintenance, technical faults, security incidents or circumstances beyond our reasonable control may temporarily affect website access.

12. Liability

Nothing in these Terms excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control, subject always to any mandatory legal obligations.

13. Changes to These Terms

We may update these Terms to reflect changes to our website, services or legal requirements.

The latest version will be published on this page. Any applicable legal requirements concerning changes to existing orders or agreements will continue to apply.