Payment Policy

Last updated: 21 October 2026

1. Overview

At NORVQ, we aim to make the payment process clear and straightforward.

This Payment Policy explains how payments for purchases made through https://www.norvq.com/ are handled.

Please review the information below before completing your order.

2. Accepted Payment Methods

The payment methods available for your order will be displayed at checkout.

Available options may depend on your location, the payment service providers supported by our website and the requirements of your transaction.

Please check the checkout page for the payment methods currently available to you.

3. Currency and Pricing

Product prices and the applicable transaction currency will be displayed during the purchasing process.

If your bank or payment provider converts a transaction into another currency, the final amount charged may differ from the amount displayed on our website because of exchange rates or fees imposed by that provider.

Any applicable shipping charges and other disclosed costs will be shown or communicated before you complete your purchase.

4. Payment Confirmation

An order can be processed once the required payment has been successfully authorised or confirmed.

Depending on the payment method, confirmation may take different amounts of time.

If your payment appears to have been deducted but you have not received an order confirmation, please contact us with your order details. Avoid submitting repeated payments until the situation has been checked.

5. Payment Security

Payments may be processed by third-party payment service providers.

Where a third-party provider processes your payment, its own terms, privacy policy and security procedures may apply.

Please ensure that you are using the genuine NORVQ website and never share your password, one-time verification code or complete payment card details through ordinary customer service messages.

6. Failed or Declined Payments

A payment may be declined or fail for reasons including incorrect payment details, insufficient funds, bank restrictions, verification requirements or temporary technical issues.

If this happens, please check the information entered and contact your bank or payment provider if necessary.

You may also try another payment method if an alternative is available at checkout.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation requests are subject to the status of the order, any applicable order terms and relevant consumer protection laws.

If an order has already been dispatched, additional return arrangements may be necessary.

Nothing in this section limits any cancellation rights you may have under applicable law.

8. Refunds

Where a refund is approved or legally required, we will explain the applicable process.

Refunds will generally be returned through the original payment method where possible, subject to the payment provider's procedures and applicable law.

The time taken for a refund to appear in your account may depend on your bank or payment provider.

If your original payment method is no longer available, please contact us so that an appropriate arrangement can be discussed.

9. Duplicate Payments and Billing Enquiries

If you believe you have been charged more than once for the same order, please contact us with your order number and relevant transaction details.

We will review the information and work with the relevant payment provider where necessary.

For your security, please do not send your complete card number, security code or online banking password.

10. Taxes and Additional Charges

Applicable taxes, duties, shipping costs or other charges will depend on the transaction, destination and relevant shipping arrangements.

Where such charges are collected by NORVQ or displayed during checkout, the applicable information will be provided through the purchasing process.

Some charges may be assessed by customs authorities, carriers or other third parties. Please refer to our Shipping & Delivery policy for further information.

11. Contact Us

If you have questions about a payment, billing issue or refund, please contact NORVQ and include your order number where applicable.

Website: https://www.norvq.com/

WhatsApp: +86 190 7317 6765

We will review your enquiry and advise you on the next steps.